Client Bill of Rights
As a client, you can expect:
- To have your file assigned to an attorney who cares about the matter and how it affects you.
- To have telephone calls returned as soon as posssible, and at the most, within 24 hours.
- To receive prompt initial evaluation at the beginning of the case by competent counsel with a plan or resolution of the matter
- To obtain prior approval for discovery and research projects.
- To receive timely status reports bringing you up-to-date on the progress of your matter.
- To receive a full explanation of attorney fees and costs.
- To receive an estimate of attorney fees and costs, if requested, at the beginning of the matter and updates if the estimate changes.
- To receive billing statements in the proper format that honestly reflects the work done and the charges for the work.
- To receive copies of correspondence and pleadings, unless we are instructed otherwise.
